Myra Ashbolt is a Customer Service Manager at Hereford Leisure Centre. Her role involves maintaining service standards and supporting customers and staff. She explains why studying the Team Leader qualification was the best decision for her.
Understanding Leadership Styles
The Team Leader qualification significantly enhanced my knowledge, skills and behaviors. I developed an understanding of different leadership styles and theories, learning how and why they’re used in practice.
The tasks gave me really valuable opportunities and a deeper understanding – enabling me to identify areas for improvement and contribute meaningfully to the workplace.
Improved Confidence for Decision Making
The course gave me the confidence to step up as a leader and trust my own decision-making. We took part in monthly face-to-face workshops over 10 months, to give us the practical learning we needed. These workshops really helped build my confidence.
I even got to meet other managers where we compared experiences and I broadened my perspective. Learning from the experiences of others helped me see leadership from different perspectives.
The Course was Supportive and Informative
The training I received from COPA had a huge impact on both my workplace and personal development. The course was supportive and informative – it not only expanded my knowledge but also allowed me to contribute in an effective way. It really helped build my confidence, allowing me to approach challenges with a more assured mindset.
