Leisure Duty Manager

Manages the effective day-to-day ‘front line’ operation of a leisure facility

This apprenticeship is ideal for individuals who want to make a difference in people’s lives by supporting their physical, mental, emotional and social wellbeing. Learners will build the skills and confidence to work effectively in wellbeing-related roles , helping individuals navigate services, manage health needs and engage in healthier lifestyles.

Course Details

Duration: Typically 15 months

Delivery: Work-based learning, management experience, and guided development

Who Is It For

Team leaders or assistants in leisure environments

Staff ready to take on operational management responsibilities

Individuals passionate about customer service, safety, and community health

What You Will Learn

Front-Line Leisure Operations: Oversee the delivery of services such as swimming, fitness, and indoor sports, ensuring health and safety compliance.

Staff Supervision and Team Leadership: Support and manage staff to maintain standards, meet customer needs, and drive team performance.

Customer Service in Leisure Settings: Deliver exceptional service and respond effectively to customer enquiries, feedback, and complaints.

Facility Management and Daily Procedures: Manage scheduling, resource use, equipment, and cleanliness to maintain a professional facility.

Functional Skills in English and Maths: Achieve Level 2 Functional Skills in English and Maths (if not already attained).

Career Progression

Progress into senior roles such as Leisure Centre Manager or Operations Manager

Advance into Level 4 leadership or sports facility management qualifications Specialise in areas such as health and safety, customer experience, or staff training