What You Will Learn
Supervising and Supporting Team Members: Learn to brief teams, provide feedback, and support individuals in achieving shared goals.
Monitoring Work and Improving Performance: Understand how to oversee day-to-day operations, address issues, and manage team output.
Problem Solving and Project Support: Gain the tools to identify challenges, make decisions, and contribute to small projects.
Customer Service and Communication: Enhance your ability to communicate clearly, resolve complaints, and improve service delivery.
Procurement and Resource Coordination: Understand the basics of sourcing, managing stock, and ensuring smooth team operations.
Essential Skills in English, Maths, and Digital Literacy: Achieve qualifications to support written, numerical, and digital tasks in leadership contexts.
Career Progression
Progress to Level 3 Team Leader/Supervisor or Business Administration qualifications
Take on roles such as Supervisor, Duty Manager, or Project Coordinator
Build skills for middle-management and operational leadership roles
