Foundation Apprenticeship in Hospitality and Catering – Food and Beverage Service

Waiters, Bar Staff, Silver Service Staff, or Cellar Persons

This apprenticeship is ideal for individuals working in food and beverage service roles who want to develop their customer care, hospitality, and teamwork skills in a fast-paced service environment. Learners will gain the essential knowledge and practical experience needed to provide outstanding service, uphold hygiene standards, and support positive customer experiences in restaurants, bars, hotels, or events.

Course Details

Duration: Typically 14 months

Delivery: Work-based learning, hands-on service experience, and tutor support

End-Point Assessment: Practical observation, portfolio of evidence, and Essential Skills qualifications

Who Is It For

Front-of-house hospitality staff working in food or drink service roles

Individuals entering the hospitality, events, or tourism industries

Bar, restaurant, or hotel staff looking to improve their customer service skills

What You Will Learn

Customer Service in Hospitality: Serve food and drinks professionally while creating a welcoming and positive customer experience.

Table and Bar Service Techniques: Take orders, prepare tables, serve a range of beverages, and support bar and cellar duties.

Billing and Payment Handling: Prepare and check customer bills and process payments accurately and discreetly.

Cleanliness and Presentation: Maintain a hygienic and well-organised environment by preparing service areas and clearing tables.

Sales and Upselling: Learn how to promote menu items and maximise sales opportunities appropriately.

Essential Skills in Communication and Numeracy: Gain qualifications in English and Maths to support clear communication and workplace accuracy.

Career Progression

Progress to Level 3 qualifications in Hospitality Supervision or Licensed

Hospitality

Advance into roles such as Supervisor, Head Waiter, or Bar Manager

Build a career in hospitality, event service, or guest experience management