Foundation Apprenticeship Learning & Well-being Operational Services

Sport and recreation assistants, Pool attendants & other front-line staff

This apprenticeship is ideal for individuals working in sport, leisure, and wellbeing roles who are seeking to build their vocational competence and contribute to healthier communities. The course equips learners with essential operational knowledge and practical experience across active leisure environments, enabling them to support others through physical activity, customer service and workplace safety.

Course Details

Duration: Typically 15 months

Delivery: Work-based learning, tutor-led sessions, and on-the-job practical development

End-Point Assessment: Ongoing assessment of competence, coursework, and qualification achievement

Who Is It For

Pool attendants and facility staff Sport and recreation assistants Entry-level employees in leisure and wellbeing roles

What You Will Learn

Leisure Operations and Service Delivery: Gain operational understanding of maintaining facilities, supporting customers, and ensuring health and safety compliance.

Customer Service in Active Leisure Settings: Develop communication skills and support diverse customer needs in a professional manner.

Wellbeing Promotion Through Activity: Contribute to programmes that encourage physical activity and support public health.

Workplace Communication and Numeracy: Achieve Level 1 in Application of Number and Communication (unless already accredited).

Understanding Employment in the Leisure Sector: Learn about industry roles, responsibilities, and progression opportunities.

Career Progression

Move into supervisory roles within leisure centres or wellbeing services

Progress to Level 3 qualifications in sports leadership or health improvement

Build a long-term career in the active leisure and wellbeing sector