Apprenticeship in Information Advice and Guidance – Employment Related Services

Customer Liaison Officer, Personal Adviser,Job Coach, Employability Coach

This apprenticeship is ideal for individuals working in client-facing roles who are responsible for delivering advice, guidance and support to help others make informed choices about their lives, careers, or wellbeing. Learners will develop the skills needed to offer ethical and effective advice services, manage caseloads and work collaboratively with colleagues, employers and partner agencies.

Course Details

Duration: Typically 18 months

Delivery: Work-based learning, reflective practice and tutor support

Who Is It For

Individuals delivering support services in community, education, or employment settings Frontline workers helping clients with housing, careers, health, or life decisions Professionals seeking to progress into case management or supervisory roles

What You Will Learn

Delivering Person-Centred Advice and Guidance: Provide high-quality, inclusive support tailored to the needs of individual clients.

Managing Relationships and Caseloads: Establish professional relationships with clients, manage support plans, and report outcomes.

Supporting Others and Promoting Team Practice: Supervise and assist team members, share knowledge, and uphold organisational values.

Liaising with Employers and External Agencies: Develop partnerships and refer individuals to appropriate services when required.

Communication, Digital, and Numeracy Skills: Gain the essential functional skills required for recording, reporting, and supporting client engagement.

Career Progression

Move into Level 4 Advice and Guidance or Careers Guidance qualifications

Advance to roles such as IAG Coordinator, Welfare Adviser, or Programme Lead Specialise in sectors including youth work, employability, or social inclusion