Level 2 Customer Service – Retail

Retail customer service staff

Level 2 Customer Service Apprenticeship for the retail sector designed to help learners develop practical skills, confidence and recognised qualifications in their chosen sector.

Course Details

Duration: 6 months

Work Commitments: Minimum 21 hours a week

Entry Requirements: Grade D or above in Maths, English and ICT

Sector Focus: Retail

Outcome: Level 2 Customer Service

Who Is It For

Course Learner Benefits

Gain a recognised Level 2 qualification

Develop practical skills for workplace success

Learn how to deliver excellent customer service

Learn while you earn

Boost confidence and career prospects

Course Employer Benefits

Develop a motivated, skilled and productive team

Improve customer satisfaction and retention

Strengthen your workforce with nationally recognised qualifications

Receive an employer bonus when the learner successfully completes the apprenticeship